Support & Training

The Minster technical team comprises experienced hardware and software specialists who are accredited by Microsoft and Pegasus . The software team also includes staff who are CIMA and AAT qualified as well as being fully accredited for Pegasus Opera 3 Accounts and Payroll software solutions.

 

Infrastructure & Software
Support & Training

We pride ourselves on our customer service to ensure we maintain a high level of satisfaction with our client base. We offer a variety of service level agreements to suit your needs. Because of our on-going in-house training programmes, our engineers are fully equipped
to handle your technical queries as effectively and efficiently as possible. Where possible, we aim to solve technical issues remotely in order to save you company downtime and money.

Training is available to new and existing clients to ensure you get the most from your software and/or hardware systems. It’ll also assists in formulating daily and monthly operating procedures including the critical area of security and backups. The emphasis for our training schedules is real-world accounting and IT procedures. Trained staff are more confident, more efficient, more productive and less prone to make costly errors!

Scroll for more information on our support services and training.

 

IT 

Support Services

The Minster technical team comprises experienced hardware and software specialists who are accredited by Microsoft and Pegasus.

The secret to a happy customer is first establishing what they need. Our pre-sales consultancy allows us to get to know you and helps us provide you with the most appropriate system to satisfy your requirements. This is available to new and existing clients to assist in the development of their internal business systems, with the emphasis on accounting, sales lead and prospect management, and IT infrastructure. To ensure you are happy with your new system we provide post-sales consultancy as well.

GAP COVER – Almost three decades of providing extensive software and hardware support to our customers has led us to develop our Minster ‘Gap’ cover.

The problem? Support packages offered by major vendors like HP provide rapid response and repair, but manufacturers nearly always return the faulty unit back to its “Factory Default” settings after repair – that is, to the format it was originally shipped in. This is of little use to you, as all your software and particular settings need to be restored before the machine can be used.

Your business depends more and more on the effective and reliable operation of your IT infrastructure. If a server or desktop PC fails, you need it back up and working ‘as normal’ as soon as possible.

The answer? Minster ‘Gap’ cover has been designed to fill the gap between having a machine returned to working order – and having a machine ‘back to normal’ on your system. Typically, this might involve restoring a server to full functionality on your network, re-establishing a networked printer, or re-attaching a workstation to your network and the Internet, plus setting up/installation of the user’s programs, such as access to their accounts software, word processing and spreadsheet files, plus Email and any specialist settings. Minster ‘Gap’ cover allows for the provision of an engineer to do exactly that.

IT Services

Training

Only through training can you really get the most from your software and hardware systems. At Minster Micro Computers Ltd we offer a comprehensive range of training packages tailored to your needs.

This service is available to new and existing clients to ensure you get the most from your software and/or hardware systems. Training also assists in formulating daily and monthly operating procedures including the critical area of security and backups. The emphasis for our training schedules is real-world accounting and IT procedures. Trained staff are more confident, more efficient, more productive and less prone to make costly errors!

Training gives new and existing staff a feeling of worth and encourages a positive reaction to new systems. They understand that you, their employer, have invested in them.

SYSTEMS TRAINING

Basic Admin Training: This covers backing up and data restoration as well as basic system trouble shooting.

Advanced Admin Training: Covers adding new users, network printers, access rights, as well as managing existing networks and systems.

APPLICATIONS TRAINING

Application training is available from our fully trained and accredited software team, areas covered are;

Accountancy based training is available for Pegasus products.

We also offer installation, training and support options for Microsoft Exchange, RDS (Remote Desktop Services)/Terminal Services, VPN (Virtual Private Networks), IIS (Internet Information Services) and RAS (Remote Access Services).

IT Services

MICROSOFT AUTHORISED EDUCATION RESELLER

We are proud to be a Microsoft Authorised Education Reseller (AER); we are authorised to provide Microsoft solutions to educational establishments such as schools and colleges. Our clientele include a number of local schools where we provide IT services. We are more than happy to discuss our offering with you so please feel free to contact us.

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Office

Minster House, 115, Worcester Rd
Kidderminster DY10 1HU

Hours

Mon - Fri : 9am - 5pm
Sat - Sun : Closed

Call Us

01562 68211