IT Support for Manufacturing Industry

As a manufacturer, it’s important we have a streamlined supply chain management system to increase our efficiency and to improve our workflow processes.

At Alucast, we have been a customer of Minster’s for many years now and have technical support with them for our Pegasus Opera 3 and Payroll system. Minster have helped us to get the most out of our system by taking the time to really understand our industry and the specific requirements we may have which has been invaluable to us.

The Pegasus Opera 3 system is very user-friendly and the Minster team are incredibly reliable, going out of their way to help where they can.

“We have been working with Minster Micro since the beginning of 2018 and since then they have provided us with absolutely first-class advice on our systems and particularly our Pegasus software which we now make the most of.

We also put our trust in the Minster team to upgrade our systems as part of our move to our new Wolverhampton headquarters – providing us with a completely new IT infrastructure which meets both our current and future needs.

What we love about Minster Micro is their constant support, their technical knowledge and how the team completely understand our needs. It is a true partnership and a relationship we value greatly.”

"We had a major issue last Thursday and it looked like we were going to have to restore from a backup, losing a day’s worth of work. However Minster’s team pulled out all of the stops and managed to reinstate things without any loss of data. I was out of the office at the time and had no internet access, so was blissfully unaware, but I wanted to say thank to everyone for sorting it out. Jordan especially needs acknowledging for keeping my colleague Jane informed throughout the day - even if it was to say that the team were still working on it. You only ever find out how good IT support is when something goes wrong and your team excelled, so thank you."

"Because our previous payroll system from Moorepay was purely payroll, we undertook a great deal of our processes manually, which was both time-intensive and posed potential for errors. Having reviewed a number of integrated Payroll & HR solutions on the market, Pegasus Opera 3 ticked every single box on our wish list, from user-friendliness to enhanced management information for reporting back to business."

“Our company has been with Minster Micro for a number of years and we have always received a fast, customer focus approach with a proactive "will do" attitude. Well done and thank you for the great support.”

"We have had our Pegasus contracts with Minster for over 10 years and as a result of their exceptional customer service and committed support desk, we transferred our Hardware contracts to them. Minster have worked hard to maintain a very strong partnership with us and I can wholeheartedly recommend them for the excellent job they do."