About Minster

It's all about the experience

Established in Kidderminster in 1979, we have many years of managed IT support and Pegasus software experience that we like to share with our customers – no matter how big or small your business is. Thanks to our friendly team of IT and Accountancy System experts, you will have the best minds working collectively with you and your business, ready to take action as your IT support provider.

We’re here for you
It's all about the experience

We thrive on creating a partnership with all of our clients, rather than just being your IT support provider and that’s what makes us different from the rest.

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It's all about you

We know that your IT solution needs to have room for both flexibility and potential growth so our dedicated team provide pre and post sales consultancy to find out just what your business wants and do our best to keep your solution cost-effective and efficient, but also secure.

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Strong Network

Our in-house IT team are reliable, robust and trustworthy so we expect the same from our suppliers. That’s why we only work with the leading IT companies such as HP, Microsoft & Pegasus. We’re both a Silver Microsoft Partner and an award-winning Pegasus Partner.

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Being based in Kidderminster, Worcestershire has great advantages. We have fantastic network and motorway links meaning we are able to deliver a rapid and targeted response across the UK.

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Industry Experts

From IT support for manufacturing to legal services, schools to distribution, we’ve got expertise in a wide range of industries. We like to keep learning about our customer’s businesses to get a better understanding of the difficulties in varying industries to helps us determine a more appropriate solution and system that will best fit the needs of their company, rather than a ‘one size fits all’ approach. We prefer to be seen as a partner in our customers business, rather than just an ‘IT supplier’.

Minster Mgt Team2


Pictured from left to right, Karan Harris, Susan Marlow, Paul Taylor, Dave Hughes and Simon Edwards.

Minster’s Management team have over 160 years of IT Systems and Business Management solutions experience between them. Our values for driving the business forward include, Respect (we believe you should treat others as you wish to be treated), Integrity (we understand and respect the confidential nature of the systems and data we work with), Working Together (working alongside you, the Minster teams are here to ensure the best outcomes for you and your business), Commitment (we don't give up, even on the toughest of issues, we always stay the course) and Verve. (whether we are the loudest voice in the office or the quietest, at Minster we share a common passion, energy and  belief:- to provide our customers with best of breed products, and deliver a gold standard service!).

Minster Sales Team2


Pictured from left to right, Susan, Paul, Amy and Karan.

Minster’s sales team works closely with our customers to ensure we know everything about them. We provide ongoing business process reviews to ensure they are getting the best usage out of their business management systems. We keep our customers updated with all the latest technology and every changing landscape of IT.

Minster Admin And Finance Team

Administration & Finance

Showing our Verve along with our happy “can-do” approach, our customer-focused Admin and Finance team are pictured from left to right, Danielle, Victoria, Susan, Sue and Karan. Our aim is to make it as easy as possible to work with us, keeping you well informed at every stage.

Minster Applications Team

Service Delivery Team 

Applications Team 

With a combined knowledge spanning over 50 years,  delivering standard and bespoke ERP solutions and services along with customer support, pictured from left to right are the Applications team; Ethan, Phil (Team Leader), Steve, Jordan and Ben.

Minster Infrastructure Team

Service Delivery Team 

Infrastructure Team 

Providing cloud-based, on-premise and hybrid solutions along with helpdesk support, managed services and cyber security, pictured from left to right are the Infrastructure team; Liam, Rhys, Olly, Simon and Alex (Team Leader).

The Minster Family
Get to know us

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Susan Marlow

Managing Director

Our managing director Susan has been with the business since 1988, initially creating and leading the software team, before heading up the finance department. Susan works closely with the other teams and is responsible for creating and setting our strategic direction and vision. Living and breathing our values of Respect, Integrity, Working Together, Commitment and Verve, Susan is the lifeblood of Minster and when she is relaxing, loves spending time with her family, walking her dogs, attending live concerts and the theatre.

Minster Paul Taylor

Paul Taylor

Head of Sales

Paul has been with Minster since 2017 and is responsible for managing and developing the sales team. He has been working in the IT industry since 1998 and has a wealth of experience in ERP software, IT services, Disaster Recovery and Cyber Security. Outside work Paul is a keen runner and loves all things football and music related.

Minster Simon Edwards

Simon Edwards 

Operations Manager

Simon re-joined Minster early 2022 as Operations Manager. He has collectively staked up to over 30 years IT experience, with 16 of those at Minster. Simon is responsible for the service delivery team in both infrastructure and applications, helping to keep our customers’ businesses moving forward with the ever-changing IT landscape. Outside of work Simon enjoys gaming, technology and is a “classic IT enthusiast”.

Minster Karan Harris

Karan Harris

Contracts Manager

Starting in our Sales team, Karan joined Minster in 2000 but since 2012 has been responsible for developing and managing our Contracts team. Away from work, Karan supports her family up and down the country with their sailing and rowing club pursuits, but on a personal level has recently joined a local life drawing class, rekindling her passion for painting and the arts.

Minster Dave Hughes

Dave Hughes

R&D Manager

Dave started his IT career back in 1978 as a Junior Computer Operator. Since then, he has spent time operating and managing IT systems for manufacturing, wholesale & distribution companies. He has also spent time working in the 3rd Party software arena providing consultancy, training, and support to clients both in the UK and throughout Europe on behalf of US based software companies. Dave joined Minster’s Infrastructure Team back in 2012. He moved into the Applications Team and progressed to become Technical Team Leader, followed by Technical Manager assuming responsibility for both the Infrastructure and Applications Teams.  Dave took on his current role as R&D Manager to allow him to focus on looking into new products & services to develop and enhance Minster’s portfolio. Outside of work, enjoys playing badminton, classic motorcycles, and spending time with his family.

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Dave the Dog

Minsters' Mascot

“Dave the dog is an integral part of the Minster family and loves spending time with the rest of the Team! When he’s not “working” hard at the office, he is a typical beagle as he loves his food and going for long walks.”

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