The world of IT can be a confusing one especially with so many different suppliers offering a multitude of different services with lists of long and complicated names. It can be difficult to figure out what you should really expect from your IT support provider. We have put together a short list of factors that you should take into consideration when choosing an IT support provider that is right for your business.
1. Experience and Proven Performance
It is incredibly important to ensure that the IT company knows what they are doing. With such a wide variety of providers available, the choice can be overwhelming. Research the amount of experience the company have within their industry as well as looking for testimonials online to find out what their past and present customers had to say!
A key factor that is important to all business relationships is the concept of professionalism. It is easy to recognise professional IT personnel as they should be able to talk freely with you regarding any issues that you would expect them to resolve. From your account manager to a technician, your support should be confident in what they are talking about – even if they have their own specialisms.
3. Multi-skilled organization
It’s useful to find an organisation that can support you with your entire IT, from Infrastructure to Software systems and everything in between. This removes the possibility of any cross over between companies, which can cause you to play telephone tennis when you have an issue that isn’t quite infrastructure and isn’t quite software. With all of your IT taken care of under one roof, you can then be sure of a unified and efficient approach across all areas of your business.
4. Regular contact and advice
You need to ensure that you will be able to rely on your IT provider at all times. During the selection process, take into consideration how easy it has been to reach the relevant person. In the long-run, these are the people that you will need to be able to rely on in your times of need. Not only that, but you should also be able to rely on them for advice in terms of new technological advancements; they should feel a sense of duty to ensure that your business is up to date with all systems, ensuring that you are getting the most out of what is available to you. We regularly keep our customers informed of relevant industry news that we know will be useful to them.
5. Most importantly, you should expect a personal touch.
At Minster, we pride ourselves in creating a partnership with all of our clients, rather than just being your IT service provider. One of our core strengths is that we know our customers. We develop and maintain relationships to ensure that our customer doesn’t see us as a faceless corporate business but a friendly, approachable team. We want to help; not just because it’s our job, but because we care.
In addition to the technical offerings of each company, quality of service is of vital importance. The way in which your workforce perceives the relationship between themselves and your provider is a key factor that will underpin the overall efficiency of your business’ systems. Your IT provider should make life as easy as possible and eliminate any worries or issues you may currently have.
If you are interested in speaking to the right IT provider for your business, get in touch with Minster to find out more about how we can help you!